FAQs

Knix bra sizing might be a bit different than what you're used to. Sizing can be a bit tricky, but we got you covered! 

You can check out all of our size charts and measure for your bra size below:

https://knix.com/size-guide 

Washing your underwear shouldn't be complicated, so we designed our products to be super easy to wash and care for. For best results, machine wash on cold with mild detergent, and either tumble dry on low (Super Leakproof Underwear) or lay flat to dry (all other Leakproof products). That's it! 

Pro tips: Don't use softener or bleach and never iron.

Finding your Knix fits tight at first is totally normal. Our bras and tops are designed to mold to your unique shape. For that reason, you'll probably notice that the fit will be tight when you first put it on. Our innovative fabrics actually stretch and relax to support your body. Basically, this means you're wearing the bra - the bra isn't wearing you!

We encourage you to wash and wear your Knix as much as you like for 30 days. Take the tags off, go for a run, dance around your house, throw it in the washing machine - do whatever you do in your usual bra! If you're still not feeling the fit during your first month, let our Knixperts know at [email protected], we'll help you find the right size!

We also offer a new Personal Shopping Experience in our Retail Stores that you might be interested in!

This in-store shopping experiences includes a private fitting and dedicated one-on-one assistance to help find your correct size and style. It will also give you the opportunity to explore our full collection and recommendations from one of our amazing Knixperts!

You can book an appointment here.

Knix's Leakproof underwear features a built-in gusset that can absorb about 1-17 tsp which is the equivalent of about 1-14 regular tampons. Depending on the absorbency, our leakproof underwear can providing you with confident protection against sweat, discharge, spotting, periods and light bladder leaks.

Check out this Leakproof Explained article below:

https://knix.com/blogs/resources/how-does-period-underwear-work

Our Leakproof underwear features a built-in liner with that can absorb about about 1-17 tsp which is the equivalent of about 1-14 regular tampons. Leakproof underwear is a great choice if you experience sweat, discharge, spotting, periods or light bladder leaks.

Our Essential underwear features a quick-dry liner with no leakproof protection. Essential underwear is a great choice for everyday wear.

Depending on the level of absorbency of leakproof period underwear you choose and the heaviness of your flow, you can wear Leakproof on its own or as backup protection along with a tampon, disk or menstrual cup.

All gift cards purchased on knix.com/.ca and knixteen.com/.ca are electronic and can be sent to you or emailed directly to the recipient. If you want a physical gift card for the recipient to open, you can always print out the gift card email and deliver it that way.

We do have physical gift cards available in our retail locations. 

You can find our locations below:

https://knix.com/store-locations 

Step 1: Prepare Your Materials

1. Flexible Tape Measure: Use a soft tape measure that wraps easily around your body.
2. Wear Fitted Clothing: For best results, wear an unpadded bra and a fitted shirt.

Step 2: Measure Your Hips

1. Get in Position: Stand straight with your feet together.
2. Locate the Fullest Part: Identify the fullest part of your hips, above the widest part of your bum.
3. Wrap the Tape: Position the tape snugly around your hips, ensuring it's parallel to the floor.
4. Take the Measurement: Look at the measurement where the tape meets itself and write it down.

Step 3: Measure Your Band

1. Position the Tape: Wrap the tape around your body, directly underneath your breasts.
2. Breathe: Take a big breath in and exhale fully. Measure at the bottom of your exhale, ensuring the tape is snug.
3. Record the Measurement: Note the measurement down to the quarter inch.

Step 4: Measure Your Bust

1. Wrap the Tape: Measure around the fullest part of your breasts, ensuring the tape is parallel to the floor.
2. Take the Measurement: Record the measurement at the fullest part, noting it down to the quarter inch.

You won't be charged for returning or exchanging a product! Knix covers the label costs for returns, and we also take care of shipping for new exchange orders process through our online returns portal.

Products purchased with rewards points are eligible for a size exchange only, meaning you may exchange for a new size within 30 days of delivery. Products purchased with rewards points are not eligible for refund, store credit, or exchange for another item.

The Uplift Push Up Bra features a gradual raised foam construction within the inner cup to enhance your shape and provide a natural lifted appearance, whereas, the WingWoman Contour Bra does not have any push up features.

The Uplift Push Up Bra does not have a wing panel like the WingWoman Contour Bra so it does not provide the extra side and back coverage.

The Uplift Push Up Bra includes a back closure that has 2 rows of hooks and 5 rows of eyes for adjustability, whereas, the WingWoman Contour Bra has a back closure of 3 rows of hooks and 5 rows of eyes for adjustability.

The Uplift Push Up Bra is made with 80% Nylon and 20% Spandex and the WingWoman Contour Bra is made of 72% Nylon and 28% Spandex.

The Uplift Push Up Bra is available in Knix's core colours, while, the WingWoman Contour Bra is available in Knix's core colours as well as some limited edition colour offerings.

Never measured? Check out our Instruction video below:

https://knix.com/pages/how-to-find-your-underwear-size

Once you've measured, match your size to our size chart below to determine your best size for your new pair of Knix Underwear!

If you're like us, you're immediately waiting at your doorstep the second you order something online. Luckily, your Knix will be shipped out approximately 1-2 days after you place your order. Speedy! Once your order has shipped you'll get an email notification with tracking info.

Check out our shipping page below for more details:

https://knix.com/pages/shipping

If you're outside of North America, international orders can take up to 4 weeks to arrive. It's worth the wait!

Since our warehouse is working quickly on getting your order in your hands as soon as possible, we can't guarantee that we'll be able to cancel your order.

Please contact customer service to inquire about whether your order can be cancelled.

We're unable to remove an item once an order has been placed. If you've made a mistake in your order, please reach out to our customer service team to check if the order can be cancelled and replaced.

We're unable to modify an item once an order has been placed. If you've made a mistake in your order, please reach out to our customer service team to check if the order can be cancelled and replaced.

Since our warehouse is working quickly to get your order in your hands as soon as possible, we can't guarantee that we'll be able to edit the shipping address on your order.

Make sure to check you've entered the correct shipping address prior to placing the order! If your order is already placed, please contact customer service to inquire about whether your order can be modified.

How often and whether we restock an item depends on the style and colour. Many of our seasonal colours are limited-edition and won't be restocked. If you've had your eye on something from our Last Call sale page, we recommend grabbing it while available, as these styles will be discontinued once sold out.

Please note, we do not restock any items during a site-wide sale.

To check online stock for an item:

• Please visit the product page of the item you would like to purchase.
• Make a selection for the colour and size you're looking for.
• If the size is sold out, you will see "out of stock" in the size dropdown menu and you will be unable to add the item to cart.

If your order was marked delivered within the past 48 hours and you have not received it, please wait until 48 hours has passed since shipping carriers can scan packages as delivered prematurely.

In the meantime, please be sure to check any parcel lockers, concierge desk, mailbox, alternative locations on your property if applicable. Rest assured, if you don't receive your Knix package, our customer service team will be happy to look into it!

Orders are usually processed within 1-3 business days. Transit times vary depending on your location and the shipping services chosen at the time of checkout. You'll receive tracking details once your order ships.

Leakproof Underwear, Risk Free

New to leakproof? Your first pair is risk free for 30 days. Wear them, wash them, and see how they work for your body. Not right for you? We'll refund the item price (original shipping excluded). Prefer a different size or style? We also offer free exchanges. Just email [email protected] and we'll take care of you.

Purchased leakproof before? Within 30 days of delivery you can exchange for another size, style, or store credit. We're unable to provide refunds on underwear. If you ordered multiple pairs, please open, wash, and wear one pair only before initiating an exchange.

Essential Underwear and Pads

Essential (non-leakproof) underwear and Super Leakproof® Reusable Snap Pads are eligible for exchange or store credit within 30 days of delivery. We're unable to provide refunds on underwear and pads. If you ordered multiple items, please open, wash, and wear one item only before initiating an exchange.

Essential (non-leakproof) underwear and Super Leakproof® Reusable Snap Pads are eligible for exchange or store credit within 30 days of delivery. We're unable to provide refunds on underwear and pads. If you ordered multiple items, please open, wash, and wear one item only before initiating an exchange.

To initiate a return for an online order, enter your order number and shipping address postal code in the online portal here: https://returns.knix.com/#/ and follow the below steps:

1. You can click the item you'll be returning and follow the pop-up prompts. If returning multiple items, you'll do this for one item at a time.
2. Once ALL returning items are selected, click "Continue" below.
3. Refund options will be displayed, including refund to original method of payment. Please note, this option can only be clicked if your item is eligible for "easy returns".
4. After making a selection, continue to the return summary and confirm
5. Instructions for your return item(s) will be on the final return confirmation page.
6. If an item can't be selected, it is ineligible to return. Please check the return policy. If you're unable to select "refund to original method of payment", please make sure you don't have any 'exchange only' items in your return.

To initiate a return online for an in-store item, our customer service team will need to update your order.

Final sale means that the item is not eligible for exchange, refund to store credit, or refund to original method of payment. Refer to the return policy for details on which items are final sale.

If an item is eligible for exchange, you may exchange for a different size or colour of the same item, or choose store credit instead.

If you are looking to exchange for another style and it is not available in the returns portal, please use our Shop Now feature to shop the site with your return credit.

If an item is eligible for refund, it will be marked "easy returns" in the cart, checkout, and order confirmation. If your product is eligible for refund, you can choose between exchange, refund to store credit, or refund to original method of payment.

Items purchased in-store with Interac debit can only be refunded in-store with the card present. We are unable to refund to Interac debit online.

Finding the perfect bra fit takes time. We're here to make it easier. Bras (including LuxeLift Tanks and Bodysuits) and bra accessories are eligible for return or exchange within 30 days of delivery. Feel free to remove tags and wash and wear to find your fit before deciding.

Please note: NOOD products must be returned brand new in original packaging within 30 days of delivery.

Your comfort matters. Thigh Savers (including Leakproof) and Shapewear (including Leakproof) are eligible for return or exchange within 30 days of delivery. Feel free to remove tags and wash and wear to find your fit.

Leggings, sweats, t-shirts, sleepwear, and swim items are eligible for return or exchange within 30 days of delivery with tags attached. Swim bottoms and pieces must have the original sanitary strip intact.

To initiate a standard exchange of the same product for a different size or colour, enter your order number and shipping address postal code in the online portal here: https://returns.knix.com/#/ and follow the below steps:

1. You can click the item you'll be exchanging and follow the pop-up prompts.
2. After giving your feedback, you should see the option to exchange for a new size, colour, or style (only available for select styles).
3. Make an exchange selection and click 'Continue'.
4. If returning or exchanging multiple items, you'll do this for one item at a time.
5. Once ALL returning items are selected, click "Continue" below.
6. Continue to the return summary and confirm.
7. Instructions for your return item(s) will be on the final return confirmation page.
8. If you are looking to exchange for another style and it is not available in the returns portal, please use our Shop Now feature to shop the site with your return credit.
9. If an item can't be selected, it is ineligible to return or exchange. Please check the return policy.

To initiate a return online for an in-store item, our customer service team will need to update your order.

To initiate a return for an online order, enter your order number and shipping address postal code in the online portal here: https://returns.knix.com/#/ and follow the below steps:

1. You can click the item you'll be returning and follow the pop-up prompts. If returning multiple items, you'll do this for one item at a time.
2. Once ALL returning items are selected, click "Continue" below.
3. Refund options will be displayed, including refund to store credit.
4. After making a selection, continue to the return summary and confirm.
5. Instructions for your return item(s) will be on the final return confirmation page.

If an item can't be selected, it is ineligible to return. If you're unable to select "refund to original method of payment", please make sure you don't have any 'exchange only' items in your return.

To initiate a return online for an in-store item, our customer service team will need to update your order.

Knix Apparel:

Apparel (including tops, bodysuits and bottoms), sleepwear and swim are eligible for return or exchange within 30 days of delivery with tags attached. Swim bottoms and one-pieces must have the original sanitary strip intact.

MNTD (Men's) Apparel:

MNTD Tops are Eligible for return or exchange within 30 days of delivery. Wear it, wash it, and see how it works. Still not happy with the fit? Let us know and we'll sort it out. MNTD Socks & Sale are Final sale. No refunds, store credits, or exchanges.

Apparel (including tops, bodysuits and bottoms), sleepwear and swim are eligible for return or exchange within 30 days of delivery with tags attached. Swim bottoms and one-pieces must have the original sanitary strip intact.

Finding the perfect bra fit takes time. We're here to make it easier. Bras (including LuxeLift Tanks and Bodysuits) and bra accessories are eligible for return or exchange within 30 days of delivery. Feel free to remove tags and wash and wear to find your fit before deciding.

Please note: NOOD products must be returned brand new in original packaging within 30 days of delivery.

The following items cannot be returned or exchanged under any circumstances:

1. Items received for free or as a gift with purchase
2. Original shipping fees
3. E-gift cards
4. Items purchased through third-party sellers
5. Washbags, band extenders, socks, and slippers
6. Accessories, including hair accessories, active accessories, bags, hats, and gloves

No, original shipping charges will not be refunded if your order is returned.

Good news! There are no charges for returning or exchanging your product. Shipping for exchange orders is on us.

If the card you purchased with is expired, compromised, or no longer valid for another reason; the refund will still be issued to the account attached to your card number. Your bank/provider will ensure that the funds are correctly routed to you!

For your security, we don't keep credit cards on file. For this reason, we are only able to issue refunds to the original method of payment used on the order or to store credit.

If the return portal has an 'order not found' message, please make sure that:

1. Your zip/postal code is correct. Zip codes should only be 5 digits, zip code extensions can be left off. Postal code should be 6 alphanumeric characters.
2. Your order number is correct. Your order number can be found in your confirmation emails.
3. You are using the correct portal, you can refer to the links below:
   • For order numbers with -CA, use this link: https://returns.knix.ca/#/
   • For order numbers with -INT, use this link: https://returns.knix.com/#/
   • For order numbers with KT-, use this link: https://returns.knixteen.com

If you are returning an in-store order or international/APO/FPO/DPO order, our customer service team will need to adjust your order for a return.

No. You will be provided with a prepaid return shipping label.

Yes! You can add the recipient's name, email and a personalized message.

Knix Gift Cards are handled by our partner team, Totus.

Our dedicated partner, Totus, will be able to help you out directly. They're the experts on this one and can get things sorted quickly.

You can reach them by:

• Phone: 1-855-479-4052 
• Chat: https://support.totuscards.com/kb/en-US

They're available Monday through Friday, 8am to 5pm CST.

Before reaching out, it'll help to have your gift card number handy (you can find it on the back of the card) so they can look into things right away.

Here are a list of a few common issues why your gift card may not be working:

• Insufficient gift card balance
• Incorrect gift card code
• Website restrictions

Gift card balance:

• Ensure there's enough balance on the gift card to cover the purchase. If the gift card is new and it was delivered electronically, you may refer to your original email received to check the value. If you have a physical gift card, you may check the front of a gift card for the value.
• For any other questions regarding the balance of your gift card, let us know and an agent can assist you.

Incorrect gift card code:

• Double-check that the gift card code matches the code in your email or the back of your physical gift card. (Even a small mistake can prevent the card from working).
• Be careful not to mistake a "0" (zero) for an "O" and a "1" (one) instead of the letter "I", or vice versa.

Website restrictions:

• Gift cards must be applied on the Knix web domain they were purchased from. Example: a Knix gift card purchased from knix.ca or from a Canadian retailer must be used on the Knix Canada website or at a Canadian retail location.

If none of these situations apply to your gift card issue, it's possible that a technical problem is preventing the card from processing. In this case, we'd be happy to create a support ticket and escalate the issue to an agent for further investigation.

Discount codes and rewards points can not be applied towards the purchasing of gift cards. If you have other items in your order, the discount code or rewards points will apply to the other products, but not the gift card.

We are currently unable to support scheduling a gift card for a future date or time. The gift card will send automatically to the recipient at the time of purchase to the designated email address.

If you are unable to find you gift card in your inbox, please check your junk mail and promotional mail folders as sometimes our emails will get caught in filters. If you are still unable to find it, let us know and we're happy to help you find a solution!

We offer free standard shipping to most of North America for orders of $100+. If you are spending over $100 and still are charged shipping in the checkout, there could be a few reasons why:

• Free shipping thresholds are calculated after discounts, before shipping, gift card costs and taxes. Please be sure that the discounted total is above $100 before taxes.
• Reward points will be considered a discount and purchases will need to be above $100 after points redemption.
• Your total includes a gift card purchase. Because gift cards are not shipped they do not apply towards the free shipping threshold.

If you meet the above criteria and are still being charged shipping, we'd be happy to look into any mix-ups for you!

We don't currently have a Knix gift card balance checker at this time. To check if you still have available funds on your gift card, proceed to checkout and enter your gift card code in the Discount code or gift card field. If you have available funds, they will apply to your purchase.

If you happen to be at a Knix retail location, they can check your balance in-store.

If you have any other questions related to your Knix gift card balance, please let us know so we can connect you to an agent.

We offer a variety of discount codes throughout the year. The best way to be eligible for a discount code is to sign up for our promotional emails and SMS messages. You can sign up for our emails at the bottom of our website page.

Make sure to also create an account on our site to join our Knix Rewards program and receive exclusive offers!

To apply a discount code, complete the following steps:

1. Add your item(s) you wish to purchase to your bag with the "Add to Bag" button
2. Proceed to checkout by clicking the "Checkout Now" button in your shopping bag
3. Once at checkout, you'll see a box that says "Discount code or gift card." Once you have entered your discount code, hit "Apply".

If the discount code is valid, the discount will be reflected in your order summary. If the discount code is invalid or not applicable to the items in your order summary, an error message will be displayed in red.

If you're having trouble finding where to enter your discount code, ensure that you have made it to the checkout page by clicking "Checkout Now" from your shopping bag. Once you are on the checkout page, the discount code field is directly below your cart.

If you are on a mobile device, you may need to select "Show order summary" to access the discount code field.

Please note, discounts are not able to be applied if after an express checkout method is selected. If you're prompted to checkout with Shop Pay, PayPal or Google Pay, exit out of the express payment screen to enter and apply your discount code.

No, only one discount code can be applied per order. If multiple discount codes are attempted on the same order, the most recently entered discount will apply.

This does not apply to store credits and gift cards, both can be combined with either a discount code or a points redemption.

Yes, you may use a discount code in combination with a gift card or store credit to complete your purchase. The discount code and gift card code can be entered one at a time in the "Discount code and gift card" box at checkout.

Yes, discount codes can be applied online and in Knix retail stores. To redeem a discount code in store, please provide the sales associate with the code at the time of purchase.

Please note, discount code eligibility may change during sale periods.

Yes, in most cases our customer service team can retroactively apply a discount code to a past purchase. Let us know if you need assistance with a purchase!

To view your store credit balance and transaction history, please follow these steps:

1. Log in to your online account.
2. Click the profile icon in the top right corner of the page.
3. Click the Account tab in the top left corner of the page.
4. Scroll down to the Payment Methods section to view your available store credit balance.
5. Click on your Store Credit to see your full transaction history.

If your order was paid in full by store credit, any refund will go back to the original store credit when you request a refund to your original method of payment in our online return portal. The refunded amount will return to your store credit balance in the Payment Methods section of your online Account.

If your order was partially paid by store credit and partially paid by credit card, any refund will go back to credit card first, and store credit second.

Stock up and save on underwear! Our current underwear bundle offer is:

• Buy 3 or More Pairs: Enjoy a 15% discount on single pairs of underwear.
• Buy 5 or More Pairs: Receive a 20% discount on single pairs of underwear.

Product Selection:

You can mix and match any of the following types of underwear to qualify for the discount:

• Essential
• Leakproof
• Super Leakproof®
• Ultra
• Teen
• Thigh Saver
• Shapewear

The discount should automatically apply to your cart when you add the qualifying items.

This promotion does not apply to:

• Sale items
• Swimwear
• Activewear
• Underwear Kits (already at a discounted price)
• Underwear Sets (already at a discounted price)
• Underwear purchased with points

If the discount isn't applying?

• Are all items eligible for the discount?
• Are any sale items included?
• Are there the correct number of items to receive the discount?

To see how many points you've accumulated, log in to your account by clicking on the profile icon in the top right corner of our homepage. Once logged in, you can navigate to Loyalty & Rewards, your points balance will be listed!

You can also sign up and view your points here:

https://knix.com/pages/rewards

Once you have created a Club Knix account on our Knix site, you are automatically opted in to our Club Knix Rewards program and will start seeing benefits like early access to our latest products and deals!

Just make sure to stay subscribed to stay in the loop.

Yes, your Club Knix Rewards points can expire. If your Knix account is inactive for 12 months, your Knix rewards points will expire. In order to keep your existing points, you'll need to make a purchase at Knix every 12 months.

Not to worry - you will receive an email notice before your points expire.

We love to celebrate you! Knix offers a surprise birthday reward for "Champion" and "Passionate Badass" Club Knix Rewards members. We are offering a Free Light Leakproof No Show Bikini for your special day!

How does it work?

1. You will receive an email with an exclusive code!
2. Redeem your pair of Free Light Leakproof No Show Bikini by using their unique code.
3. Copy/Paste code from the email at checkout.

Does it expire?

Yes! 30 Days after the customers birthdate. Make sure to register the birthday on your Knix account ahead of time! Birthday discount codes are sent by email on the registered birthday or within a week from the registered birthday.

You can access the Club Knix Birthday Gift below:

https://knix.com/products/club-knix-birthday-gift

We can't wait to celebrate you! Birthday rewards are for Club Knix members on Knix sites only, we do not off a birthday reward on Kt by Knix sites.

If you have not signed up, or need to edit the birthday on your account, our self-service option is currently unavailable, let us know if you'd like to be connected with a live agent to sign up!

You can sign up for Club Knix Rewards here:

https://knix.com/pages/rewards

Club Knix birthday rewards are valid for 30 days from the date the discount code was received.

The birthday reward will be emailed within a week of the birthday registered to your Knix account!

If no birthday reward has been sent after your birthday has passed or if the birthday reward was issued on the wrong day, let us know and we're happy to look into the issue further with a live support agent.

Once a support agent has updated your birthday on your profile, your surprise birthday reward will be emailed to you within a week from your birth date.

Birthday rewards are for Club Knix members on Knix sites only, we do not off a birthday reward on Kt by Knix sites.

If you return products for a refund, the points from purchasing those products will be deducted from your total. It may also affect the VIP tier you're in.

I.e. if your purchase put you into the Passionate Badass tier but you return $100 worth of product and your annual spend is now $349 or lower, you will move down to the Champion Tier.

$10 Reward: If you partially return an order, return some items and keep some items, then the points discount will remain on your order and apply to the items kept. The 200 points will not be returned to your points balance unless the entire order is returned for refund.

Products purchased with points: As these products are eligible for size exchange only, points will not be returned to your balance. The points will remain on your exchange order.

Our Club Knix Rewards start at just 50 points! Depending on your points balance, you can redeem for free product or a $10 discount on your order. Check out our Rewards Shop to learn about all our offers!

Club Knix is our free-to-join Loyalty Program. Only the best for our members - signing up for Club Knix gets you exclusive early access, a special gift on your birthday, and member points earned with every purchase! Belonging has never felt so good.

Once you sign up for Club Knix, 1 point is earned for every dollar spent. Just make sure you use the email on your account when purchasing!

Points are accumulated only after sign-up and will not be applied retroactively. Points are calculated after discounts and before taxes.

To sign up for our Club Knix Rewards program, simply create an account on our site!

You can access Club Knix here: https://knix.com/pages/rewards

You can redeem your points for rewards in our Rewards Shop! To navigate to our Rewards Shop, follow the link below. You'll be prompted to sign into your account if you have not already: https://knix.com/pages/rewards

Scroll down to find the Rewards Shop - that's where all rewards are listed! If you are eligible, you'll see the option to add the reward to bag. If you haven't quite got enough points, you'll see how many more are needed for the desired reward.

Once the rewards are added to your bag, you can continue to checkout! Points are deducted from your account once your order is placed, if you changed your mind on an item, simply click 'Remove' from your bag.

We've got great rewards starting at only 50 points! Rewards can be viewed and redeemed here: https://knix.com/pages/rewards

Please note: Our Club Knix offers may be subject to change. Product rewards are specific to style and colour, alternate colours and styles cannot be purchased with points.

We've simplified our loyalty tiers! By just signing up, you earn Champion status perks, and our Passionate Badass tier is more accessible than ever.

Champion Tier:

• No minimum annual spend
• $5 flat rate standard shipping
• 1 point earned for every dollar
• Surprise birthday reward
• Exclusive member early access

Passionate Badass Tier:

• $350 minimum annual spend (calculated from date tier is reached)
• Free standard shipping on all orders
• 1 point earned for every dollar
• Surprise birthday reward
• Exclusive member early access

If you redeemed a $10 discount on your order, the products will follow the standard return policy.

Products purchased with points (in full) will be eligible for size exchange. These reward products will not be eligible for a point refund or store credit.

For more return policy details, check our site: https://knix.com/pages/returns-and-exchanges

We want you to get the most out of your points, so we're happy to share that you can redeem multiple rewards per purchase, as long as your points balance allows. 

This includes:

• Multiple Reward Shop products
• Reward Shop products with the $10 reward
• Reward Shop products with a separate discount code (e.g., a referral code)

We're sorry to see you go! To unsubscribe please text STOP in reply to our last SMS to you. Please note: your request can take up to 7 business days to be actioned.

We're sorry to see you go! To unsubscribe from our marketing emails, scroll to the bottom of the email and click "UNSUBSCRIBE". From there, a tab will open in your internet browser where you can unsubscribe. Please note: unsubscribe requests can take up to 7 business days to be actioned.

We have gift cards available in the amounts listed on our site. At this time you are unable to select a custom amount outside of those listed.

We accept Visa, Mastercard, Amex, and Discover cards on our site, as well as debit in our physical store locations. We also accept prepaid credit cards (Visa gift card, Mastercard gift card, Vanilla prepaid card, etc.), however, the available balance must be equal to or greater than your order total.

We offer ShopPay, Google Pay, and PayPal express checkout. All payment options are available when you click 'Checkout Now' from the shopping bag.

If you accidentally navigated to an express checkout option, simply 'X' out of the Google Pay or PayPal pop-up, or scroll down in ShopPay and click 'checkout as guest'.

We are happy to offer ShopPay instalments, powered by Affirm, so you can get your Knix when you need it and pay in 4 interest-free instalments! 

To checkout with ShopPay, follow these steps:

1. Select Checkout Now from your shopping cart.
2. Complete your shipping address information, shipping method, and then select the Pay in 4 installments Payment Option.
3. Then select Continue to Payment Plans where you will be directed to a pop-up to complete your purchase through ShopPay.

Depending on your plan or benefit card, our absorbent underwear may be eligible for an HSA or FSA reimbursement. We recommend reaching out to your insurance provider for any questions about your eligibility as it is specific to each plan.

Our site accepts select FSA and HSA credit cards. If your FSA/HSA requires specific paperwork/invoicing for your claim, our customer service team will be happy to help!

To experience Knix, KT by Knix and MNTD in person, check out our retail locations below: https://knix.com/pages/visit-us 

Don't see your city listed? Let us know where you would like us to visit next by emailing us at [email protected].

We also offer a new Personal Shopping Experience in our Retail Stores that you might be interested in!

This in-store shopping experiences includes a private fitting and dedicated one-on-one assistance to help find your correct size and style. It will also give you the opportunity to explore our full collection and recommendations from one of our amazing Knixperts!

You can book an appointment here.

Yes, Club Knix Rewards can be earned and redeemed in store as long as you're opted into our Club Knix program prior to purchasing.

Product rewards and Birthday rewards will not be available in store. However, if you'd like to pop-in, our store teams would be happy to help you redeem those online!

We also offer a new Personal Shopping Experience in our Retail Stores that you might be interested in!

This in-store shopping experiences includes a private fitting and dedicated one-on-one assistance to help find your correct size and style. It will also give you the opportunity to explore our full collection and recommendations from one of our amazing Knixperts!

You can book an appointment here.

We appreciate your interest in working with Knix! For any bulk order or wholesale inquiries, please send your request to [email protected]. Our wholesale team will consider your request and get back to you.